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Warranty and Complaints

Warranty

The products offered on our site have a warranty that meets the commercial policies of manufacturers and current legislation in the country. We work with the official representatives of all foreign brands that we offer in our range. We have an excellent partnership, logistics and service relationship with Bulgarian manufacturers.

The products we offer are brand new, packaged in their original packaging. They arrive at the customer with a complete set of purchase documents: a financial document proving the purchase, a goods receipt and a completed original warranty card.

If upon receipt of the product you find a lack of warranty card, contact us within 48 hours after delivery. Email us: shop@metod.bg This way we will be able to respond. The descriptions of each product mention its warranty period.

If a defect in operation is found, within the warranty period, the product must be transported to the nearest service center authorized by the manufacturer to carry out repair work. All service centers are mentioned in the product warranty card. They are fully responsible for repairing the defect.

If there is no authorized service for the specific brand in your city, you need to send it by courier to our warehouse at the address: Shumen, 44 Veliki Preslav Blvd. We will have the commitment to contact the authorized service within 30 days. After eliminating the problem, we will send the repaired product by courier again. Courier fees in both directions are at our expense.

Complaints

The customer has the right to refuse the ordered goods, after its receipt and payment, when:

  • the resulting product has a significant hidden defect. The customer can make a complaint up to 48 hours after receipt;
  • the goods are damaged during transportation to the customer's home and this is established in the PRESENCE of a courier;
  • the deadlines announced in advance for delivery have not been met;
  • if the conditions of art. 52 of the CPA;
  • there is a discrepancy between the ordered and delivered goods, which was impossible to establish at the time of delivery. The replacement is made after an inspection of the goods and establishing its actual non-conformity.

In these cases, the customer has the right to request the return of the goods and a refund of the price paid for it. The term of the claim begins to run from the moment of its application. If it is necessary to return amounts paid by card for services agreed and performed by us, this will be done by us through a credit transaction on the card with which the payment was made. Transport costs in case of hidden factory defects are at our expense.

Consumer Protection Act - According to Article 52, paragraph 1, item 7 of the Consumer Protection Act - Every consumer has the right to withdraw from the contract and the conditions under which the goods can be returned or the service can be refused, except for the cases under Art. 55, para. 2.

Phone for receiving complaints: 0888 10 21 23

METHOD wishes its customers satisfaction with our products and no complaints.