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Terms & Conditions of

General conditions of the site 


1. These general terms and conditions govern the relations between "SUPELAB" Ltd. and the persons using the site and the online store, located at .

1.1 "GENERAL TERMS" - means these general terms. By clicking on any link, button or application located on the site, except for the link pointing to these general conditions, the user expressly and unconditionally agrees to these general conditions for the use of the site and the platform for distance purchases located at .

1.2 SUPERLAB is a limited liability company registered in the Commercial Register at the Registry Agency with UIC 200024583, with registered office and address of management: Shumen, 4 Severna Str., Bl. 1, ap. 18, hereinafter referred to as SUPERLAB or the Company.

1.3 The persons using the site and the online store are persons using the functionalities of the site and users within the meaning of the Consumer Protection Act, hereinafter referred to as user (s) or user (s).

1.4 Website means the website located at .

1.5 "ONLINE STORE" means the virtual store located at  providing the opportunity to purchase goods online.

Section II: General terms of use of the METOD.BG website

2. The following terms are the terms of the agreement between you and SUPERLAB. By accessing, browsing and / or using this website, you automatically confirm that you have read, understood and agreed to be bound by these terms and conditions and that you will comply with all applicable laws and regulations. If you do not accept these terms, please do not use this website.

2.1 All images, texts, flash animations, etc. are reserved and for personal use only. Excerpts from the site may be copied, stored and published ONLY by written permission.

2.2 This site may contain other proprietary notices and copyright information, the conditions for which must be observed and fulfilled. The information on this site may contain technical inaccuracies or typographical errors.

2.3 The information is subject to change or update without notice. SUPERLAB may make improvements and / or changes in the products and programs described in this information at any time and without notice.

2.4 The electronic image may be illustrative or the color shades may have changed, SUPERLAB assumes no responsibility for the accuracy of the information and images provided. The recipient uses this information at his own risk.

2.5 SUPERLAB takes care of the strict confidentiality of personal data provided by you within the meaning of the Personal Data Protection Act. The data obtained will be used solely to improve our services.

2.6 SUPERLAB is not responsible for any other Web site that you can access through this. When you access a Web site outside of SUPERLAB, even if it includes the SUPERLAB logo, please assume that the site is independent of the SUPERLAB site and that SUPERLAB has no control over the content of this Web site. A link from another site to the SUPERLAB site does not mean that SUPERLAB supports or assumes responsibility for the content or use of such Web site.

2.7 To the extent permitted by applicable law, SUPERLAB is under no circumstances liable for any direct, indirect, special or consequential damages from the use of this site or from any other linked website, including, without limitation, any lost profits, interruption of activity, loss of programs or other data of your information or other system, even if we have been expressly notified of the possibility of such damage.

2.8 SUPERLAB does not grant any licenses for copyrights, patents or other intellectual property rights. The design, structure and content of the site are subject to copyright and are protected by law. Their exclusive right of use belongs to SUPERLAB EOOD. Users can print individual pages, images, logos, and more. from the site, provided that they do not remove the identifying copyrights, trademarks and others.

2.9 SUPERLAB reserves the right to review these terms at any time by updating this notice. By using this website, you agree that you will be bound by all changes made, by agreeing to periodically visit this page to familiarize yourself with the current conditions.

Section III: General conditions for purchase - sale of goods and services through the SUPERLAB website

3. Prices

3.1 All prices presented on the site are in Bulgarian levs and are valid only at the time of publication.

3.2 SUPERLAB reserves the right to change them at any time. The prices of goods and services presented on the site include all taxes.

3.3 In case of change of the price the User is obliged to pay this price, which was current at the time of concluding the contract.

3.4 In case of discounts announced on the site, the outdated prices are crossed out, and the price with the discount is announced next to them. If there is a fixed date, the reduced price is valid until its occurrence, and if there is no end date, the reduction is until the quantities of the given product are exhausted.

4. Orders and delivery of goods and / or services

4.1 Orders can be made by all users of the site and the online store. Sending an order does not automatically mean saving products in our system.

4.2 The orders made are confirmed after a call from a SUPERLAB employee. Orders placed before 14.00 on the same day will receive confirmation by the end of this business day. Orders placed after 14.00 will be confirmed the next day. Orders are processed from Monday to Saturday. All orders placed on Saturday after 12.00 and on Sunday will be processed on Monday. Orders placed during public weekends and holidays are processed on the first working day after the weekend. In the busier months of the year - July and October, confirmation of the order may take 1-2 working days.

4.3 All products present on the site are delivered throughout the country through courier company Speedy or Transpress. The delivery time is up to 5 working days, when the goods are available in a SUPERLAB warehouse. The consumer can choose the method of delivery: to the nearest Speedy or Transpress office in the village or to the entrance to his address.

4.4 If the product has the status "On request", the delivery time is increased from 10 to 20 working days, depending on the type of product and country of origin.

4.5 The products are sent after a SUPERLAB employee contacts the user by phone and receives confirmation from the latter. Confirmation can also be requested by e-mail specified by the user.

4.6 The goods are delivered to the recipients at the entrance of the building. The loading of appliances to the client's apartment is charged an additional BGN 5.00 per floor.

4.7 The price of delivery for products worth less than BGN 100.00 is BGN 5.00. All products over BGN 100.00 have FREE DELIVERY.

4.8 All shipments are sent with the "Check before you pay" service. The inspection is limited to an examination of the appearance of the shipment and it is not possible to include and test the product. In case of its acceptance with a transport defect, the consumer waives his right to replacement. If he fails to do so, the item is considered approved, and the consumer loses the right to later claim that the product was delivered with obvious defects, the absence of any of the accompanying accessories and / or any of the required by Bulgarian law documents. SUPERLAB is not responsible for damaged shipments that are not announced in the presence of a courier.

5. Payment

5.1 The user can pay the price of goods ordered from the site using one of the following methods:

Cash on Delivery

Payment by bank card

Bank transfer

Payment via PayPal account

Payment via Ticket Compliments vouchers

Payment through one of our partner financial / credit institutions

5.2 Regardless of the chosen method, all payments are made only in Bulgarian levs. By accepting these general terms and conditions, the user gives his explicit and unconditional consent to pay in advance to SUPERLAB the entire sale price of the goods ordered through the site. In case of payment by cash on delivery, upon delivery the buyer receives from the courier a receipt and invoice, in case the consumer is a legal entity, which indicates the ordered product, the selling price due for it, as well as the delivery price and fee Cash on Delivery. The buyer hands over to the courier an amount equal to the total amount (including the price of the goods, delivery price and cash on delivery) indicated in the invoice, which is noted in the receipt - delivery (certifying the delivery of the goods specified in the receipt by the courier to the buyer) which serves as a receipt. By signing a handover protocol, the buyer authorizes the courier to hand over on his behalf and on his behalf to the COMPANY the amount representing the sale price of the delivered goods.

6. The distance selling contract between SUPERLAB and the consumer is considered concluded from the moment of confirmation of the specific order by the COMPANY.

7. Refusal of a concluded contract and refund of the paid price

Pursuant to Art. 50 of the CPA A buyer who has the quality of a consumer within the meaning of the CPA within 14 days of delivery has the right without compensation or penalty and without stating a reason to withdraw from the contract by returning the ordered goods under the following conditions:

7.1 If it is in the original packaging, without traces of use or distortion of the commercial appearance.

7.2 All transport and other costs of returning the goods are entirely at the expense of the consumer. Until the return of the goods by the consumer to SUPERLAB, the risk of accidental loss or damage is borne entirely by the consumer.

8. Warranty service

8.1 For each product on the site  is provided a commercial guarantee announced by the respective manufacturer. A valid warranty card is issued for each product sold, including the terms of the warranty, the details of the product and the duration of the warranty. SUPERLAB EOOD reserves the right to refuse warranty service of goods when:

- the warranty card of the product is lost;

- an attempt has been made for repair by an unauthorized service center, including actions by the User himself;

- damage caused by improper operation of the appliance is established;

- the physical integrity of the product is violated.

8.2 Depending on the type of purchased equipment, the warranty service is covered by SUPERLAB EOOD or by the authorized services of its partners.

8.3 Irrespective of the commercial guarantee, the rules for the legal guarantee for conformity of the goods with the contract of sale, according to Section II of the Consumer Protection Act, apply to all goods. Complaints can be submitted to SUPERLAB through any of the contact forms listed on the site, as well as on site at a commercial site. SUPERLAB points out to its users that the body for alternative dispute resolution is the conciliation commissions at the Consumer Protection Commission, as well as the online platform for resolving disputes.

9. Protection of personal data

By accepting these terms and conditions, the user gives his indefinite explicit and unconditional consent, until his possible written cancellation, the personal data provided by him to be collected, stored, processed and used by SUPERLAB and / or authorized by the company third parties, including but not only: companies providing courier services, banks, etc., for the purposes of the contract for distance selling and delivery of ordered goods, marketing and advertising purposes and analysis of SUPERLAB, participation in games, promotions and raffles organized by the COMPANY, and for any other purposes not prohibited by law. In view of the fulfillment of the requirements of the tax laws, on the grounds of art. 7 of the Insurance Act, Art. 113 and Art. 114 of the VAT Act and Art. 84 of the TSSPC, it is necessary for the client to provide all the necessary data - three names, address, PIN, etc. The User may at any time receive information whether the personal data provided by him are processed and used by the COMPANY, as well as the purposes of processing and use. SUPERLAB EOOD explicitly notifies all users that the COMPANY has no right to provide personal data to third parties without their consent.

10. Additional conditions

For the issues not settled in the present general conditions, the provisions of the legislation in force in the Republic of Bulgaria shall apply. All disputes on the interpretation and implementation of these general terms and conditions and on the interpretation and implementation of distance sales contracts for goods ordered on the site will be resolved by agreement, in case of failure and if jurisdiction is not specified, the dispute will be referred for permission by the competent court in the town of Shumen, according to the rules of the generic and target jurisdiction under the Civil Procedure Code.