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METOD - online store for :  Heating  Air Conditioners  Solar systems  and more:

Return of goods in 14-day period

SUPERLAB Ltd. notifies its customers that any goods purchased online from can be returned within 14 days from the date of delivery.


  1. To return / exchange purchased goods by distance selling within the legal 14-day period, please fill out the form below.
  2. Make sure that the product you want to return meets the general conditions for return / exchange of goods.
  3. The transport costs for the return of goods are at the expense of the buyer. It is returned in person or by courier service. When returning the goods by courier, it must be sent with insurance for the value of the device; if there is no insurance and transport damage occurs, the responsibility and costs are at the expense of the buyer.
  4. After receiving confirmation from us, you can send the goods or hand them over in person at the store for Heating and Air Conditioning METOD, located in Shumen, 44 Veliki Preslav Blvd.


The goods must be in original packaging and in undamaged commercial form;
Not used;
It has not been installed;
Not damaged / broken during transport: if damage is found to the shipment upon receipt by courier, a Protocol for damaged shipment is drawn up in the presence of the courier. If a transport defect is subsequently found, the product is NOT SUBJECT to return / replacement.
To be accompanied by an original financial document proving that it was purchased by ‘SUPERLAB’ EOOD (fiscal receipt and / or invoice, goods receipt, warranty card and all documents attached to the original packaging)
Refunds are made in the manner in which it is paid by the buyer, within 14 days from the date of return of the goods.